As I've mentioned before, Adobe's technical support can leave a lot to be desired. For instance, I've had an open case since November 28, 2009 which has never been addressed - very lame to say the least.
Last week I highlighted PremiereProPedia, a wiki devoted to Premiere Pro support. Creative Cow's Adobe Premiere Pro Forum is another site to find support.
The site provides an online forum, tutorials, articles and an archive of podcast.